peer insights playbook

The People Side of Autonomous Coding

Inside the Transition at Intermountain Health and OSU Physicians: What HIM and Coding Leaders Learned After Go-Live

What You'll Learn:

How both organizations built new career tiers, apprentice programs, and AI-era roles around autonomous coding

The four-phase auditing timeline, including OSU Physicians' specific audit cadence

Per-stakeholder guidance for managing expectations across coding teams, the C-suite, providers, and vendors

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Featuring Insights From:

Carolyn Page Headshot-3

Carolyn Page, BS, CCS, CDIP

Senior Director of HIM Coding at Intermountain Health

Carolyn Page, BS, CCS, CDIP, is the Senior Director of Hospital-Based Coding for Intermountain Health. With 33 years of experience in the Health Information Management (HIM) field, she brings deep expertise in coding operations, compliance, and workforce transformation. 

Jenni Crum headshot-3

Jenni Crum, MSM, CPC

Director of Coding & Revenue Integrity at OSU Physicians

Jenni Crum is the Director of Coding & Revenue Integrity at OSU Physicians, providing strategic leadership for enterprise-wide coding operations, revenue integrity, and compliance. With over 40 years of healthcare experience, she has led teams across registration, nursing home administration, and revenue cycle operations. Jenni directs multidisciplinary teams supporting professional coding across surgical and medical specialties, driving charge accuracy, audit readiness, and operational excellence. She holds Epic certifications, a CPC credential, a bachelor’s degree in Healthcare Administration and Organizational Communication, and a Master of Science in Management.

Andie Terry headshot-3

Andie Terry

Associate Director of Revenue Integrity at OSU Physicians

Andie Terry is Associate Director of Revenue Integrity with 20+ years in healthcare revenue cycle, coding, and compliance. Former AAPC President, Epic HB Charging certified, and credentialed across CPC, COC, CRC, CPCO, CPPM, and CEDC. Deep expertise in hospital and professional billing, coding audits, with a career rooted in frontline ED experience and advanced through claims management and outpatient/professional coding leadership.