fireside Chat

The People Side of Autonomous Coding

Roles, Operations, and Change Management After Go-Live

About the Fireside Chat

Health systems have heard the case for autonomous coding. What they hear far less about is what happens after go-live: the team conversations, the workflow adjustments, and the slow build toward a new normal.

In this fireside chat, HIM and coding leaders from Intermountain Health and OSU Physicians share what that transition actually looked like from the inside. They cover how roles evolved, what steady-state operations feel like at scale, and how they navigated the change management challenges that surfaced before, during, and after go-live.

About the Panelists

• Carolyn Page, BS, CCS, CDIP | Senior Director, HIM Coding at Intermountain Healthcare
  • Carolyn Page, BS, CCS, CDIP is the Senior Director of Hospital-Based Coding for Intermountain Health. With 33 years of experience in the Health Information Management (HIM) field, she brings deep expertise in coding operations, compliance, and workforce transformation. 

• Jenni Crum, MSM, CPC | Director of Coding & Revenue Integrity at Ohio State University Physicians
  
  • Jenni Crum is the Director of Coding & Revenue Integrity at OSU Physicians, providing strategic leadership for enterprise-wide coding operations, revenue integrity, and compliance. With over 40 years of healthcare experience, she has led teams across registration, nursing home administration, and revenue cycle operations. Jenni directs multidisciplinary teams supporting professional coding across surgical and medical specialties, driving charge accuracy, audit readiness, and operational excellence. She holds Epic certifications, a CPC credential, a bachelor’s degree in Healthcare Administration and Organizational Communication, and a Master of Science in Management.
    

• Andi Terry | Associate Director of Revenue Integrity at Ohio State University Physicians
  
  • Andie Terry is Associate Director of Revenue Integrity with 20+ years in healthcare revenue cycle, coding, and compliance. Former AAPC President, Epic HB Charging certified, and credentialed across CPC, COC, CRC, CPCO, CPPM, and CEDC. Deep expertise in hospital and professional billing, coding audits, with a career rooted in frontline ED experience and advanced through claims management and outpatient/professional coding leadership.

• Kacie Geretz, RHIA, CPMA, CPC, CCA
  • Kacie is Director of Growth Enablement at Nym where she serves as the company's externally-facing expert on autonomous medical coding, aligning product capabilities with the operational priorities of health system partners. A graduate of The Ohio State University's HIM program, she brings deep revenue cycle expertise across revenue integrity, managed care contracting, and denials and A/R improvement.

• Jennifer Mueller, MBA, RHIA (Moderator) | SVP of Health Information Career Advancement at AHIMA
  
  • Jennifer Mueller, MBA, RHIA, SHIMSS, FACHE, FAHIMA, FACHDM is Senior Vice President of Health Information Career Advancement at AHIMA, where she leads workforce development, CEU oversight, and member career advancement strategies. Former AHIMA President and board member, with prior VP roles at the Wisconsin Hospital Association and Watertown Regional Medical Center. Holds a BS in Health Information Management and an MBA from the University of Wisconsin-Milwaukee.