For Inova, the combination of medical coder staffing challenges and increasing emergency department (ED) patient volumes led to reliance on expensive contract coders, overtime (OT) requirements for in-house coders, and delayed payment cycles.
Inova deployed Nym's autonomous medical coding engine, and later, Nym’s partial coding product, for ED facility coding across multiple hospital EDs and outpatient emergency care centers.
Eliminated mandatory OT and limited PTO for medical coders
$500K+ reduction in annual ED medical coding costs
50% decrease in weekly revenue sitting in ED DNFB
10% increase in average charges per ED encounter
Nym works with leading providers like Inova, Geisinger, and Ochsner and consistently exceeds industry benchmarks when it comes to customer satisfaction and loyalty. In a KLAS Research Emerging Solutions Spotlight report on Nym’s solution, 100 percent of Nym’s customers commented that they would purchase the software again.