An existing Nym customer* sought to benchmark its Evaluation and Management (E/M) coding against other large health systems to optimize its documentation and coding processes and enhance revenue capture in the emergency department (ED).
Nym leveraged its autonomous medical coding engine to analyze over 175,000 total ED patient encounters. The analysis revealed several opportunities to improve E/M leveling, and based on these findings, Nym was able to provide The Customer with actionable recommendations to improve revenue capture.
5.84% predicted increase in average reimbursement per ED encounter
$4.1M+ predicted increase in annual ED revenue
Identified key documentation improvement opportunities through a focused analysis of over 175,000 encounters
*To respect customer privacy, this case study uses the term “The Customer” as opposed to the actual organization’s name. The case study itself is accurate, and the facts reported as results of the analysis performed are true to the findings.
Nym works with leading providers like Inova, Geisinger, and Ochsner and consistently exceeds industry benchmarks when it comes to customer satisfaction and loyalty. In a KLAS Research Emerging Solutions Spotlight report on Nym’s solution, 100 percent of Nym’s customers commented that they would purchase the software again.